Information we may collect

We may collect personal information that you provide directly to us, including your name, phone number, email address, vehicle information, vehicle location, service destination, billing information, insurance information, and details related to a towing, recovery, roadside, storage, or vehicle transport request. We may also collect information provided through phone calls, email messages, online forms, dispatch communication, invoices, service records, or other business communication.

Website information

When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device type, general location information, pages viewed, date and time of visit, and website usage activity. This information helps us understand website performance, improve user experience, maintain security, and support basic analytics.

How we use personal information

Bill and Son Towing may use personal information to respond to inquiries, provide towing or recovery services, confirm customer details, arrange vehicle transport, prepare invoices, process payments, communicate service updates, support insurance-related matters, maintain business records, improve service quality, and meet legal or regulatory obligations. We may also use contact information to follow up about a service request, respond to questions, or provide information related to our services.

Consent

By providing personal information to Bill and Son Towing, you consent to the collection, use, and disclosure of that information for the purposes described in this Privacy Policy or as otherwise permitted or required by law. You may withdraw consent where legally permitted, but doing so may affect our ability to provide certain services.

Sharing information

Bill and Son Towing does not sell personal information. We may share personal information where necessary with service providers, payment processors, insurance companies, repair facilities, storage facilities, dispatch support, legal or regulatory authorities, police services, roadside partners, or other parties reasonably required to complete a service request. We may also disclose information where required by law, court order, investigation, regulatory requirement, safety concern, or to protect our legal rights.

Cookies and analytics

Our website may use cookies or similar technologies to support website function, improve performance, measure activity, and understand how visitors use the site. You can adjust your browser settings to block or delete cookies, but some website features may not work properly.

Data storage and protection

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, misuse, loss, disclosure, or alteration. However, no method of communication, storage, or internet transmission is completely secure.

Retention of information

We retain personal information only as long as reasonably necessary for service, business, legal, accounting, regulatory, insurance, dispute resolution, or recordkeeping purposes. When information is no longer required, we may securely delete, destroy, or anonymize it.

Accessing or correcting your information

You may contact us to request access to your personal information or ask that inaccurate information be corrected, subject to legal, business, and security limitations. We may need to verify your identity before responding to a request.

Email and communication

If you contact us by email, phone, or online form, we may use your contact information to respond to your request. Please avoid sending highly sensitive information by email unless necessary, as email may not be fully secure.

Third-party websites

Our website may link to third-party websites, maps, platforms, or services. Bill and Son Towing is not responsible for the privacy practices, content, or security of third-party websites. You should review their privacy policies before providing information.

Changes to this policy

Bill and Son Towing may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date. Continued use of the website after updates means you accept the updated policy.

Contact information

If you have questions about this Privacy Policy or how your information is handled, please contact:

• Bill and Son Towing, 15 Atomic Ave, Etobicoke, ON M8Z 5K8
• Phone: 416-622-2222
• Email: info@billandsontowing.ca